Frequently Asked Questions

• If your home has received professional cleaning in the past 3 months, please opt for the "Domestic Regular Clean."

• If your home hasn't undergone professional cleaning recently, we recommend selecting the "Deep Clean" option. This ensures your home is brought up to a high standard before starting regular domestic cleaning.

• For those who are moving in or moving out, we recommend choosing the "Moving In and Out Package." This comprehensive service not only guarantees an exceptionally clean property but also provides peace of mind by helping secure your deposit with the landlord.

• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

• All exterior surfaces in all rooms

• Floors are mopped and vacuumed

• Bathroom (complete toilet clean, shower, handles, tub, drain)

• Bedroom  shelving, nightstands, bed frames, tidy up bed)

• All window sills

         DO's

•  Everything included in a regular clean +
• Skirting boards
•  Light switches & Door handles
• Detailed Dusting
• Back Splashes and Faucet Fixtures are polished

         DON'TS

•  All extras (Appliance) are not included (must be selected for an additional cost)
• Cleaning products are not included in the price. 

CLEANING PRODUTS NOT INCLUDED

A deep cleaning typically includes thorough cleaning of areas and items in your home that might not be part of regular cleaning services. 

• Detailed Dusting: Dusting of all surfaces, including baseboards, crown moulding, ceiling corners, and light fixtures.
• Cabinet Cleaning: Cleaning the exterior and interior of kitchen and bathroom cabinets.
• Bathroom Sanitization: Deep cleaning and sanitizing of toilets, sinks, showers, bathtubs, and tiles.
• Window and Blind Cleaning: Wiping down and cleaning windows, sills, and blinds.
• Floor Cleaning: Thorough cleaning and mopping of all types of flooring.
• Furniture Cleaning: Dusting and wiping down furniture, including under cushions.
• Wall Washing: Spot-cleaning walls and removing marks or stains.
• Ceiling Fan Cleaning: Cleaning dust and dirt from ceiling fans and light fixtures.
• Vent Cleaning: Dusting and cleaning vents and air ducts.
• Deep Kitchen Cleaning: Cleaning and degreasing the stovetop, range hood, and kitchen countertops.
• Baseboard Cleaning: Wiping down and cleaning baseboards throughout the home.
• Removing Cobwebs: Clearing any cobwebs in corners and ceilings.

Please note that the specific services included in our deep cleaning can be customizable to meet your needs. It's essential to communicate with your YOUR Cleaners. 

 "We will provide all cleaning products for this service. If you have any specific needs or preferences, please feel free to inform us." 

 APPLIACENE DEEP CLEAN IS NOT INCLUDED IN THIS SERVICE, 

When booking a Move Out or Move In clean, you can expect an all-inclusive service. These extras include inside the oven, inside the fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state, and ready for new homeowners.   This comprehensive service not only guarantees an exceptionally clean property but also provides peace of mind by helping secure your deposit with the landlord .

A deep clean is recommended for all first-time cleaning by Presh Cleaning Services UK. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

WEEKLY, BI WEEKLY OR MONTHLY 

 To accommodate the extra cleaning required, an additional booking may be necessary. This is often due to the initial cleaning taking longer than expected due to the level of cleanliness required.

Go to booking page, click on additional hours then select how many hours the cleaner recommended to complete the service. 

 "If you cancel your reservation at least 48 hours in advance, you will receive a full refund to the payment method on record. However, if you cancel within 24 hours of the scheduled reservation time, a non-refundable full charge will apply." 

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. 

We do not. Our insurance only covers our cleaners inside your home.

Yes, upon request. Please understand that cleaners have personal lives and can get sick or request leave. If that occurs we’ll ask to either reschedule or send a different cleaner.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes, it is. However, there is no recommended percentage; you can give whatever amount you feel comfortable with. Your cleaner appreciates any tip you choose to provide.

ALL TIPS GO DIRECTLY TO THE CLEANERS.

If you are not happy with the service for any reason, please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

 We are currently insured for general liability damage up to £2 million.

In certain situations, we may need to use stronger or 'harsher' chemicals to effectively tackle tough cleaning challenges. For example, when dealing with calcium buildup on a glass shower door, we may use CLR for a thorough cleaning.